App privacy policy
Last updated October 16, 2026. This covers the Bookhand app, including when you connect it to QuickBooks Online. For the website and early-access list, see the website privacy page.
What Bookhand can see
When you connect QuickBooks, Intuit asks you to allow Bookhand to access your company. Bookhand can then read and add to that company's records, such as customers, suppliers, invoices, bills, expenses, payments, accounts, tax settings and reports. It only adds or changes a record after you press the button on a confirm card.
Bookhand also handles what you type into the chat and any receipts, bills or invoices you drop in.
What Bookhand cannot do
Bookhand records money in your books. It never takes, sends or moves money, and it cannot see your bank login.
How your information is used
- To understand your requests, draft records and save them in QuickBooks when you confirm.
- To check for likely mistakes, such as a duplicate invoice or a closed period.
We do not sell your information, use it for advertising, or share it with anyone except the service providers below.
Service providers
- Intuit (QuickBooks Online) holds your books. Bookhand reads from and writes to it on your behalf.
- Anthropic (Claude) helps Bookhand understand what you type and read documents you drop in. Your messages, documents and the QuickBooks details needed for the request are sent to Anthropic for that purpose only, under terms that do not let them train their models on it.
- Our hosting provider runs the app.
These providers may store or process information in the United States, where it may be accessed under US law.
How long we keep it
- Your QuickBooks connection keys are kept on our server while you are connected, and deleted when you disconnect.
- A document you drop in is kept in memory for up to 30 minutes so it can be attached to the record you confirm, then discarded. Once attached, it lives in QuickBooks.
- Your chat is not stored on our server after the request is answered.
Disconnecting
You can disconnect at any time with the Disconnect button in Bookhand, or in QuickBooks under your connected apps. Disconnecting does not delete anything already saved in QuickBooks.
Your choices and contact
Email hello@bookhand.ca to ask what we hold about you, correct it or have it deleted. We will reply within 30 days. If you are not satisfied with our answer, you can contact the Office of the Privacy Commissioner of Canada.